Privacy Policy for Messaging Services
At
Switch2Solar.energy
, We are committed to protecting your privacy and ensuring your experience with our messaging services is safe and secure. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you opt into receiving messages from us. By using our messaging services, you agree to the terms outlined in this policy.
When you opt into our messaging services, we collect the following information:
Phone Number: To send you SMS messages related to your solar energy service and promotions, and for potential phone calls for customer service or follow-up. First and Last Name: To personalize our communication with you. Email Address: To send you important updates, service information, and marketing communications. Consent Preferences: The permissions you grant us to contact you via text, email, or phone.
We use the information we collect to:
Provide you with timely updates on your solar energy system. Inform you about exclusive promotions, new services, and other marketing content (if you opt in for marketing communications).Respond to your customer service inquiries and provide support related to your account. Call you for follow-up purposes, to provide customer service, or to discuss updates related to your account. Send important notifications, such as service updates or billing reminders, via email or SMS. Ensure compliance with legal and regulatory obligations, including managing opt-in and opt-out requests.
By opting into our messaging services, you acknowledge that you may receive future marketing, promotional, or re-engagement messages. These communications may be part of lead reactivation campaigns, which are designed to keep you informed about new services, promotions, or updates related to our solar energy offerings. Additionally, we may call you as part of these campaigns or for follow-up purposes. You can opt out of receiving these communications at any time, as described below.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and regular audits of our security protocols.
We do not share your personal information with third parties except in the following cases:
Service Providers: We may share your data with trusted third-party service providers who assist us in managing the messaging services, such as sending SMS or email messages, or making phone calls. These providers are contractually obligated to maintain the confidentiality and security of your data. Legal Compliance: If required by law, we may disclose your personal information to comply with legal processes or requests from public authorities.
Opting In: By signing up for messaging services, you consent to receive communications from Switch2Solar.energy via SMS, email, or phone calls. Opting Out: You may opt out of receiving messages or phone calls at any time by replying "STOP" to any of our SMS messages, clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Once you opt out, you will no longer receive further marketing or service-related messages or calls, except as required by law.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you opt out, we will remove your information from our messaging lists within a reasonable period.
Our messaging services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update this page accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.